Frequently Asked Questions
At Doktor High, we keep things simple: culture-first products, straight answers, fast support. If you don’t see your question here, reach us on the Contact page.
1) What does Doktor High sell?
We sell cannabis lifestyle products—art, music, books/journals, and apparel. We do not sell cannabis, THC, CBD, or accessories that require age verification.
2) Where do you ship?
We ship worldwide. Rates and delivery times depend on your location and will be shown at checkout. See Shipping & Returns for details.
3) How long will my order take?
We usually process orders in 2–3 business days. Typical delivery is 5–7 business days domestically; international orders vary by carrier and customs.
4) What’s your return policy?
You have 30 days from delivery to request a return on most physical goods (unused, original condition/packaging). Digital downloads (music/art files) are final sale.
5) How do I start a return or report a problem?
Hit our Contact page with your order number and a short note. If something arrived damaged or incorrect, include a photo—we’ll make it right.
6) What about international customs, duties, or taxes?
Some countries charge import fees. These are set by your local customs office and are the buyer’s responsibility.
7) What sizes do your shirts run?
Most apparel follows unisex sizing. If you prefer a relaxed fit, consider sizing up one. We’ll add size charts to each product page.
8) Can I cancel or change my order after placing it?
If we haven’t shipped yet, we’ll do our best. Contact us as soon as possible with your order number.
9) Do you offer coaching or business consulting?
We don’t offer business consulting. We focus on individual learning about the plant—watch for updates on our Coaching page.
10) Do you have a community or membership?
Yes—High Tribe offers member perks like early access to drops and behind-the-scenes content. Details coming soon on the High Tribe page.
11) How do I get updates and drops?
Join the newsletter in the footer or follow us on social. We announce new art, music, apparel, and culture posts there first.
12) Is my data safe?
We only collect what we need to fulfill your order and improve the site. For full details, see our Privacy Policy.